Support

Here you will be able to contact Chatterfun about any technical questions you may have.

Here you will be able to contact Chatterfun about any technical questions you may have.

Here you can contact Chatterfun about purchasing questions you may have.

Frequently Asked Questions

  • Refund Policy – Can I Return the Software After the Purchase?

    Chatterfun has a no return policy that aligns with common practice in the software industry. After you purchase, download and install software, it is not possible for Chatterfun to manage the product and therefore we disallow any returns. We are certainly not seeking to inconvenience our customers. So, our support team is certainly willing to go the extra mile to ensure that any problem is resolved to your satisfaction.

  • ABC’s with Elly – What is ABC’s with Elly?

    Labels: ABC’s with Elly, software, language, spelling

    ABC’s with Ella is an exciting format for children to interact and develop spelling and pronunciation skills for fundamental words in four global languages. Additionally, your child can explore ABC’s in sign language or discover numbers in English, German, French or Spanish. With over 1000 words, ABC’s with Ella will open your child’s eyes and ears to a world of culture and discovery. It is learning entertainment. Phonetically, you child will begin to capture the essence of languages around the world spurring young minds to want to explore greater language development.
    Over 1000 interactive numbers, letters and words in English, Spanish, German, French! Also includes ABC’s in Sign Language and over 50 printable language development activities to explore off the computer.

  • Spelling Bee Interactive – What is Spelling Bee Interactive?

    Labels: Spelling Bee Interactive, software, language, spelling

    Spelling Bee Interactive is an exciting format for children to interact and develop spelling skills for fundamental words in four global languages. With 1000 words, Spelling Bee Interactive will open your child’s eyes and ears to a world of culture and discovery. It is learning entertainment. Your child will begin to capture the essence of languages around the world spurring young minds to want to explore greater language development.

    Over 1000 interactive words in English, Spanish, German, French! Also includes over 50 printable language development activities, like mazes, word searches and coloring pages, to explore off the computer.

  • Special Characters – My keyboard doesn’t have special characters.

    Labels: special characters, languages, German, French, Spanish, Spelling Bee Interactive, ABC’s with Elly, software

    Special characters have historical roots in many languages. When selecting a language, you will notice changes to the keypad on the screen. When a word contains a special character such as, ä, ê, Ñ, ß, œ, you can use the mouse to select the corresponding character or use the keyboard and type the letter represented. For instance, ê can be entered on the keyboard by typing e while œ can be typed oe. The one exception is the ß in German which represents ss and should be typed on the keyboard as ss or use the special character key in the software.

  • Chatterfun Suggested Ages – What are the suggested ages for the software?

    Labels: software, suggested age, ABC’s with Elly, Spelling Bee Interactive

    ABC’s with Elly 3 years to 8 years
    Spelling Bee Interactive 5 years to 10 years

    These age ranges are suggested and not comprehensive. In some cases, the software has been used in ESL applications with adult users. You may also find positive application in children younger than 3 or older than 10.

  • Software Downloads Versus a Mailed CD – Why can’t I have a CD mailed?

    In 2011, we made the decision to end production of CD’s and DVD’s. This decision was made for many reasons. First, the majority of our customers are seeking to download and install the product immediately. Second, the cost of publishing CD’s and DVD’s is increasing as we manufacture fewer products and mailing costs increase while the costs of printing and packaging adds additional costs.

    Therefore, we can pass savings to the consumer through a lower overhead and be a more progressive software company by offering immediate downloads to you. Some individuals have expressed regret at not having the option of hard copy product, however, our support team is ready to help in any situation and your product can be downloaded again if you accidently delete or lose your software. Furthermore, you can make a hard copy at home if you would like to save it on a CD or DVD.

    We encourage you to contact us if you have problems, concerns or issues with downloading our software. Our team will ensure that you have a positive experience.