Customer Support

Here you will be able to contact Chatterfun about any technical questions you may have.

Here you will be able to contact Chatterfun about any technical questions you may have.

Here you can contact Chatterfun about purchasing questions you may have.

Customer Support

  • ABC’s with Elly Learning Opportunities – What will my child learn from ABC’s with Elly?

    Labels: learning, language development, ABC’s with Elly

    There are multiple learning opportunities to take advantage of. The first is through the selection of five languages. Your child can choose to learn in their native language before moving into a new language but don’t be concerned if he or she chooses to explore other languages before they are proficient in their first language. Natural learning is occurring through this discovery process. We encourage you to have your child repeat the words aloud.

    Letters are a great place to start but encourage your child to also explore words. Stimulate curiosity through encouraging your child to also explore words. A proficiency in the alphabet is not required to move into words. Another learning opportunity can be accessed through the printable activities. These lessons duplicate the learning found on the software in a fun educational environment.

  • Spelling Bee Interactive Keypad versus Keyboard – How do I use the software keypad? How do I use the keyboard with Spelling Bee Interactive?

    Labels: keyboard, keypad, special characters, lock-out, Spelling Bee Interactive, mouse, software

    Software Keypad – The software has a keypad that can be used with a mouse or other pointing device. When selecting a language, you will notice additional keys appear on the screen. When a word appears with special characters such as ä, ê, Ñ, ß, œ, you can use the mouse to select the corresponding character on the keypad.

    Keyboard – If you are not using an international keyboard, you can type the letter that represents the special character. For instance, ê can be entered on the keyboard by typing e while œ can be typed oe. The one exception is the ß in German which represents ss and should be typed on the keyboard as ss.

    Spelling Bee Interactive employs a keyboard lock-out feature that prevents the user from accessing function or system keys. This key feature is a safety device to ensure that changes are not made to critical areas of the computer. As a parent, you do not need to worry that your computer can be compromised.

  • Choosing a Language – How Do I Select a Language?

    Labels: English, German, French, Spanish, language, flag, Spelling Bee Interactive, ABC’s with Elly

    Language Preference – At any time throughout the game, you can select a new language by using the mouse to click on the appropriate flag.

  • Spelling Bee Interactive Volume Control – How Do I Adjust the Volume in Spelling Bee Interactive?

    Labels: software, Spelling Bee Interactive, bees

    To raise or lower the volume, slide the rule to the left to increase and to the right to decrease the volume. The louder the music, the more bees will appear. The game volume control will only affect the music. If you want to adjust the level of the spoken words, use the master volume control located in your operating software. In Windows, this can be found in the tray located in the lower right hand side. You may also have a volume adjust button on your keyboard.

  • Spelling Bee Interactive Learning Opportunities – What will my child learn from Spelling Bee Interactive?

    Labels: learning, language development, Spelling Bee Interactive

    There are multiple learning opportunities to take advantage of. The first is through the selection of four languages. Your child can choose to learn in their native language before moving into a new language but don’t be concerned if he or she chooses to explore other languages before they are proficient in their first language. Natural learning is occurring through this discovery process. We encourage you to have your child repeat the words aloud.

    Another learning opportunity can be accessed through the printable activities. These lessons duplicate the learning found on the software in a fun educational environment. The software keypad can be changed from alphabetical to QWERTY through clicking the keypad symbol key located near the bottom of the software. If your child has not had formal keyboarding training, we urge you to try the QWERTY version as they build confidence.

                             

    The level of difficulty increases moderately with each level but don’t be concerned if your child hasn’t mastered one level before moving to the next level. It is quite natural in this early stage of development to be curious while the degree of difficulty is not measurable enough to make a difference.

  • How to Save a Copy of the Software – Can I Make a Copy of the Software?

    After you download your software, we recommend that you save the installation file in a place on your computer that can be easily accessed in the future. While rare, you might encounter a situation where the software is accidently deleted or somehow corrupted. You can then always reinstall the software.

    Another option is to save the installation file on an external source. These might be external hard drives, stick drives, CD or other media. You can save a copy as a backup to these sources. To do so, simply located the installation file that you double-clicked to install the software and move the file to the new drive or source. You can also right click and save as to this location.