Technical Support

Here you will be able to contact Chatterfun about any technical questions you may have.

Here you will be able to contact Chatterfun about any technical questions you may have.

Here you can contact Chatterfun about purchasing questions you may have.

Welcome to Chatterfun Support!

  • Playing ABC’s with Elly – How do I play ABC’s with Elly?

    Labels: software, playing, ABC’s with Elly, game

    To begin learning immediately, please select a theme from the home screen. The game offers you eight different themed language development concentrations –

    • Theme 1:  Numbers 1 thru 20
    • Theme 2:  ABC’s
    • Theme 3:  Signing ABC’s
    • Theme 4:  Animals and Nature
    • Theme 5:  Foods and Eating
    • Theme 6:  People and Things
    • Theme 7:  Leisure and Entertainment
    • Theme 8:  Science and Math

    Upon selected a theme, the game will load and a new screen will appear. The activity will begin automatically and your child can interactive through repeating the words that are sounded by the program. You can repeat the word by clicking the REPEAT button. You can also advance to the next word by pressing any key on the keyboard or using the mouse and clicking on the advance arrow. To return to the last word, a backward arrow is also available. To return to the home page, click on the RETURN button.

    From the game screen, you can also select a different language at any time. The default language is English but you can also select Spanish, German or French by using your mouse to click on the corresponding flag.

  • Chatterfun Activities – What are Activities?

    Labels: activities, languages, ABC’s with Elly, Spelling Bee Interactive

    Activities are printable learning material that supplements the overall curriculum. The activities can be printed and used off-line. Activities include coloring pages, mazes, word searches and other educational games. You can locate activities through the ABC’s with Elly or Spelling Bee Interactive software. You can also find activities when you log into your account at Chatterfun, www.chatterfun.com. You will need Adobe Acrobat Reader to view and print these activities. You can download a free copy of the Reader here, http://get.adobe.com/reader/.

  • Playing Spelling Bee Interactive – How do I play Spelling Bee Interactive?

    Labels: software, playing, Spelling Bee Interactive, game

    To begin learning immediately, please select a level from the home screen. The game offers you three levels of spelling in four different languages; English, Spanish, German and French:

    Level One
    Level Two
    Level Three

    Each level has over 325 words. We encourage you to start at level one and progress in stages. However, you can encourage your child to begin and move through the software at his or her own pace. 

    Upon selected a level, the game will load the words for that stage. The activity will begin automatically and your child can interactive by using the keyboard or mouse to spell the words that are sounded by the program. A right answer will be followed by a positive sound and the image will be highlighted with a yellow frame. A wrong answer will be followed with an abrupt sound and the image will be highlighted with a red frame. You can also advance to the next word by pressing the arrow keys on the keyboard or using the mouse and clicking on the advance arrow. To return to the last word, a backward arrow is also available. To return to the home page, click on the RETURN button.

    From the game screen, you can also select a different language at any time. The default language is English but you can also select Spanish, German or French by using your mouse to click on the corresponding flag. The keyboard layout can be changed between alphabetical to a standard format. We recommend the alphabetical layout for young children who have not been exposed to keyboarding class. To change the keyboard layout, click on the keyboard layout button.

  • Downloading the Software – How do I download software that I purchased?

    Labels: downloading, software, account, download code, ABC’s with Elly, Spelling Bee Interactive, installation

    After completing your checkout, you will receive an email with download instructions. This email will have a unique code. You will need this code.

    Please go to www.chatterfun.com/account. Build your account by entering the information requested. Use your account username and password to log-in and select the download now icon. You will be prompted to enter your code. A dialogue box will appear to ask you to download. You may need to disable any pop-up blockers or click through a browser security warning located near the top of the browser window.

    You can select continue or choose a custom location for installation of the software. The download process will begin once you select a location to save the product. After you complete installation of the software, you will need to locate the file that you have saved and double click the icon to install the software on your computer.  Follow the prompts to complete the installation. After installation is complete, you can choose to relocate the installation file to a secure location. You will need the installation file only if you need to reinstall the program at a later time.

  • Spelling Bee Interactive Game Tips – Can you give me some tips regarding playing Spelling Bee Interactive?

    Labels: game tips, Spelling Bee Interactive, playing, languages, keyboard

    Each level has over 325 words. We encourage you to start at level one and progress in stages. However, you can encourage your child to begin and move through the software at his or her own pace. Several unique features will increase the level of difficulty.

    Your child can choose to learn in their native language before moving into a new language but don’t be concerned if he or she chooses to explore other languages before they are proficient in their first language. Natural learning is occurring through this discovery process.

    The mouse or keyboard can be used to maneuver through the program. We encourage that your child utilizes and becomes comfortable with both. Spelling Bee Interactive employs a keyboard lock-out feature that allows your child to push any key to move the game forward. As a parent, you do not need to worry that your computer can be compromised.

  • Safety and Security of My Information – Is my information safe?

    Unlike most other online retailers, we do not save nor store your information when purchasing software. This is important because you do not have to worry about our systems being accessed and your information becoming pirated at a later date. While it may create the inconvenience of you having to re-enter your personal information in the system if you return to buy additional products, we feel that this is relatively minor since our checkout procedure is relatively simple and straightforward.

    We do collect and store information when you download software. You will create an account prior to downloading. This process is to validate your purchase and provide a point of access to return in the future if you need to download. Additionally, we offer services and support through our account page that add value to you. This information, however, does not contain any sensitive personal information such as credit card, date of birth, or other information.

    Chatterfun utilizes the latest security technology to protect both you and Chatterfun from unlawful entry and activities. Should at any time you feel uncomfortable or unsure regarding your experience with Chatterfun, please do not hesitate to contact us via phone or email. We want and expect you to have a positive experience. After all, we are people just like you. Thanks!